Enhancing the communication of patient safety information in community pharmacies
This research project explores how best to communicate to NS community pharmacies the knowledge (including anonymous error description, contributing factors, and recommended process and workflow changes) gained from errors occurring or identified in other community pharmacies. The objectives of this research include:
(1) Assess the effectiveness of the most common approach in Canada for communicating the findings about quality related events (QREs) and identify and evaluate additional activities that should be undertaken to improve the communication of QREs to NS community pharmacies;
(2) Identify the barriers and facilitators to QRE knowledge uptake in the community pharmacy setting;
(3) Develop and test a framework for the communication of QRE knowledge to NS community pharmacies;
(4) Working with key decision makers, develop evidence-informed policies and technology enhancements to increase the uptake of QRE knowledge in NS community pharmacies.
Implications of standardized CQI programs in community pharmacy: Insights from the SafetyNET-Rx project
Standardized continuous quality improvement (CQI) programs, when coupled with web-based technologies, online reporting tools, and a national database, enable quality related event (QRE) outcomes to be widely disseminated. Because such programs are still in their infancy, little is known about the challenges and benefits of sustained program use. This research identifies the benefits and challenges of sustained standardized CQI program use through a multi-site and longitudinal study of the SafetyNET-Rx standardized CQI program in Nova Scotia community pharmacies.
A multi-stakeholder collaborative framework for developing continuous quality improvement standards and tools in community pharmacy
Given the potential impact that continuous quality improvement (CQI) programs may have on patient safety, a number of regulatory authorities across North America now require community pharmacies to have a CQI program in place. But complying with these new regulatory requirements may prove challenging for community pharmacies given the potential changes to workflow, culture, and expectations that occur when implementing a CQI program. A recent joint initiative supported by one PRA, the Nova Scotia College of Pharmacists (NSCP), provides an interesting case study of how a non-traditional approach to standard setting and a very active, intentional provision of support mechanisms can work in practice to facilitate the adoption of very rigorous standards. Using the NSCP experience as a case study, this research develops a multi-stakeholder and collaborative framework for pharmacy regulatory authorities with respect to the development, implementation, and support of CQI standards for community pharmacy practice.